The study highlights that while digital systems can help some patients share information more easily, they may also create barriers for those with limited digital access or complex needs, and can make it harder for clinicians to assess risk and maintain continuity of care.
Researchers conclude that online tools should remain optional alongside phone and face-to-face appointments - not a default gateway.
Read more:
- The use of online consultation tools for common mental health conditions in UK primary care: a qualitative interview study of patient and practitioner perspectives. Archer, C., Kessler, D., Ting, L. et al. BMC Prim. Care 27, 87 (2026). 🔗 https://doi.org/10.1186/s12875-026-03206-8
- This study is funded by the National Institute for Health and Care Research (NIHR) School for Primary Care Research (project reference 598).