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Over 50 million people in England are cared for by the NHS, and about 90% have their first NHS contact with a GP. However, primary care services, specifically UK general practice, are currently under considerable pressure. The NHS England GP Forward View advocates investing in and developing new models of care, however, these innovations should be underpinned by a robust evidence base. This stream of work will answer key questions to support the redesign of primary care. By systematically identifying and synthesising existing evidence, our work will support improved services for patients, clinicians and policymakers.

Planned Reviews

4.1 The impact of telephone triage on workload and quality in primary care: a realist review

Anne-Marie Boylan, Geoffrey Wong, Nia Roberts, Stephanie Tierney, Kamal Mahtani, Ruth Abrams, Sophie Park, Helen Atherton, Carl Heneghan

Protocol

4.2 The role of care navigators in primary care: a realist review

Stephanie Tierney, Geoff Wong, Nia Roberts, Anne-Marie Boylan, Sophie Park, Ruth Abrams, Joanne Reeve, Kamal Ram Mahtani

 Protocol

4.3 Primary health care community hubs: what do they look like? What are they aiming to do? Are there any data to suggest they are effective in their aims?

Lorna Duncan, Gene Feder, Chris Salisbury, Alyson Huntley, Sarah Purdy, Nia Roberts, Peter Bower, Michael Moore

Protocol

4.4 Understanding the impact of delegated home visiting services accessed via general practice by community dwelling patients: a realist review protocol

Ruth Abrams, Geoff Wong, Nia Roberts, Kamal Mahtani, Stephanie Tierney, Anne-Marie Boylan, Sophie Park

Lay Summary Protocol
4.5 Which service innovations have been implemented into NHS primary care to reduce GP workload?

 Workstream leads

Chris Salisbury (Bristol) Gene Feder (Bristol), Kamal Mahtani (Oxford)

Workstream leads