Cookies on this website

We use cookies to ensure that we give you the best experience on our website. If you click 'Accept all cookies' we'll assume that you are happy to receive all cookies and you won't see this message again. If you click 'Reject all non-essential cookies' only necessary cookies providing core functionality such as security, network management, and accessibility will be enabled. Click 'Find out more' for information on how to change your cookie settings.

  • 1 January 2019 to 31 December 2019
  • Project No: 423
  • Funding round: FR17

Use of urgent and emergency healthcare services has been increasing every year for over a decade. It appears that a combination of changing public attitudes/expectations, and how services are organised both play a part. People seek urgent health advice and treatment in a variety of ways, including through NHS111, via the emergency 999 service, or via their GP or out-of-hours primary care service. Our previous research suggests that the way patients and carers make decisions – particularly about which services to access - depends on a complex blend of personal circumstances. People may have specific expectations or ideas about the help they need depending upon how they view their situation, which may be different to the way health professionals or health services view the problem. It is important that we understand if there are issues other than medical need that might influence the choice of urgent care service and the outcomes – particularly whether hospital attendance is needed or not. These context issues can be very difficult to explore using established research methods. This research project will pilot the use of ‘video badges’, worn by urgent care health-professionals undertaking home visits, to explore how video data might help shed light on some of these issues. We aim to study the recordings to see if it is possible to make detailed observations about the way people explain their problems and needs. We aim to determine if a detailed study of the video recordings might help us understand more about the context of the request for treatment. Using video-badges in this way may help us better appreciate what leads up to a request for urgent care, how people express their own ideas and expectations, and how health professionals can better respond to these issues. 

Amount awarded:£10 506

Projects by themes

We have grouped projects under the five SPCR themes in this document

Evidence synthesis working group

The collaboration will be conducting 18 high impact systematic reviews, under four workstreams.